Refund policy

Return & Refund Policy

We have a 10–15 day return policy, which means you have 10 to 15 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition as you received it

  • Unworn and unused

  • With all original tags attached

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To start a return, please contact us at official.bubblegumz@gmail.com.

Returns should be sent to the following address:

Amrut Nagar, Ghatkopar West, Mumbai – 400086, Maharashtra, India

If your return is accepted, we will provide you with a return shipping label along with instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

For any questions regarding returns, please contact us at official.bubblegumz@gmail.com.

Damages and Issues

Please inspect your order as soon as you receive it. If your item is defective, damaged, or you receive the wrong item, please contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods such as food, flowers, or plants

  • Custom or personalized products

  • Personal care and beauty products

  • Hazardous materials

  • Flammable liquids or gases

  • Sale items

  • Gift cards

If you have questions about whether your specific item is eligible for a return, please contact us before sending it back.

Exchanges

The fastest way to get the item you want is to return your original item first. Once your return is accepted, you can place a separate order for the new item.

European Union – 14-Day Cooling-Off Period

If your merchandise is being shipped to the European Union, you may have the right to cancel or return your order within 14 days, subject to applicable laws and regulations.

The item must be in the same condition as when you received it, unworn and unused, with all original tags and packaging. You will also need a receipt or proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at official.bubblegumz@gmail.com.